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Therefore, you should make it easy for customers to contact you it the way that is the most comfortable for them, via a live chat option.” Live Agent help desk is a multi-channel customer support software that’s especially popular with e-commerce businesses at the small and midsize level.

Live Agent includes 175 help desk features including live chat, voice and social media: Facebook, Twitter.

Engaging in endless back and forth becomes frustrating for your customers.

To ensure that chat is not just a false service promise splashed on your site, be sure to choose a feature-rich solution operated by friendly, trained agents.” Chatra is a simple and functional tool for websites that allows you to answer questions, solve problems, gain feedback and deliver happiness.

You can use it as a live chat tool to chat with visitors in real time, or use an offline messenger mode and reply to messages at your own pace.

Roxanne Abercrombie, Online Content Manager says: “Live chat is fast becoming the holy grail in customer service.

Simply tacking it onto your website, however, is not enough to delight digital customers.

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