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Auto-assign conversations to groups and members based on keywords, and let assignment rules take precedence over channel-group mapping.
As soon as we signed up, we were able to help more of our users and within 3 months, more people trusted our payment gateway and our takings had increased by around 30%.
Filip Boksa WWe have been using Jivochat for a few years now, it works well for us because a lot of our clients have very specific questions or can't find what they were looking for on the website.
I also like the fact that I can chat to clients on my phone as I'm on the move a lot.
Groups are set of team members who may handle conversations of similar nature.
Groups may be formed on the basis of functions (Sales, Customer Success, Operations), or based on skills and abilitiies (say language based groups).